Our Fresh Flowers Guarantee & Returns Policy in Osidge
Our Commitment to Fresh Flowers in Osidge
At Flower Delivery Osidge, we pride ourselves on being the trusted local florist serving households and businesses across Osidge and the surrounding area. Our dedication to quality means every arrangement is crafted with care, and we offer a comprehensive Fresh Flowers Guarantee to ensure your complete satisfaction with every order.
Freshness Guarantee and Window
We ensure all our floral arrangements reach you in peak condition, using only the freshest blooms available. Our Fresh Flowers Guarantee means your flowers are handpicked on the day of delivery to provide maximum beauty and longevity. Typically, flowers from Flower Delivery Osidge should remain vibrant for at least 5 days from the day of arrival, provided proper care instructions are followed. If your flowers show signs of premature wilting or do not meet this freshness standard, we’re here to help.
Damaged-on-Arrival Policy
In the unlikely event your flowers arrive damaged, wilted, or in unsatisfactory condition, please contact us as soon as possible on the day of delivery. To help us resolve the issue quickly, we may ask for a clear photo of the damaged arrangement. Our team will assess the issue promptly and work with you toward a suitable solution.
Refund and Replacement Options
Your satisfaction is vital to us. If your flowers are found to be damaged on arrival or fail our freshness guarantee within the first 5 days, we offer two flexible options:
- Free Replacement: We will deliver a new arrangement of the same value and style to you at no extra cost, as soon as possible.
- Full Refund: Should you prefer, we can process a full refund for your order. Refunds are typically issued within 3-5 working days, depending on your original payment method.
Simply let us know your preferred resolution, and our support team will act swiftly to ensure you are delighted with your Flower Delivery Osidge experience.
How to Make a Complaint
We view every comment and complaint as an opportunity to improve. If you wish to raise a complaint about your recent order or a member of our team, please get in touch detailing your issue. Our management team handles all complaints confidentially and aims to respond within one working day. We are committed to reaching a fair and positive outcome for every customer in Osidge and the nearby areas we serve.
Why Choose Flower Delivery Osidge?
As your trusted local Osidge florist, we are dedicated to delivering not only the freshest flowers but also the highest standards of customer service. We have built our reputation on reliability, quality, and genuine care for every customer—whether you’re a household or a local business. Thank you for choosing Flower Delivery Osidge. If you have any questions about our returns, refunds, or complaints procedures, please don’t hesitate to reach out. Your happiness is always our priority.
