Flower Delivery Osidge: E-commerce Terms & Conditions Explained

Online Flower Delivery Osidge - Full Terms & Conditions

Welcome to Flower Delivery Osidge: Your E-commerce Terms & Conditions

We appreciate your choice in using Flower Delivery Osidge for sending expertly arranged bouquets in and around Osidge. To ensure transparency and a seamless experience, these Terms & Conditions cover essential details related to online flower delivery, including the order process, payment terms, cancellations, liability, and governing law. Please review these carefully as they apply to all customers ordering from Osidge and the surrounding areas.

1. About These Terms & Conditions

These Terms & Conditions ("Terms") govern the use of the online flower delivery services provided by Flower Delivery Osidge ("we", "our", or "us"). By placing an order through our website or other authorised channels, you ("you" or "the customer") agree to be bound by these Terms. Please read them thoroughly before ordering.

These Terms apply to all customers using our flower delivery service in Osidge and nearby localities.

2. The Order Process

2.1 Selecting Products:

Our online shop allows you to browse and select from a variety of flower arrangements and gifts. All listed images are for illustration purposes only; actual products may vary due to seasonal availability and stock. We ensure that all substitutions are of equal or greater value.

2.2 Placing an Order:

Once you have chosen your desired bouquet or arrangement, proceed to the online checkout. Fill out all recipient and sender details accurately, including addresses and preferred delivery dates. Please double-check this information, as we cannot be held responsible for errors in recipient details or delivery addresses.

2.3 Order Confirmation:

After submitting your order, you will receive an automated order confirmation. This email confirms receipt of your order. Acceptance of your order and completion of the contract between you and Flower Delivery Osidge only occurs upon dispatch of the ordered products.

2.4 Order Acceptance:

We reserve the right to refuse or cancel orders due to reasons including, but not limited to:

Unavailability of products
Suspicion of fraudulent activity
Incorrect pricing or product description errors
Lack of delivery coverage for certain locations

3. Payment Terms

3.1 Payment Methods:

We accept secure payments via a range of electronic methods, such as major credit and debit cards, and other trusted online payment gateways as specified on our website at checkout. All charges are quoted in British Pounds Sterling (GBP).

3.2 Payment Security:

All payments are processed through secure third-party payment systems. We do not directly store your card details. Please refer to our Privacy Policy for more information regarding data protection.

3.3 Payment Authorisation:

Orders will only be processed and dispatched once full payment has been authorised and received by us. If payment is not completed, your order may be delayed or cancelled without liability to us.

3.4 Pricing:

Product prices include VAT (where applicable) but exclude delivery charges unless clearly stated. Delivery charges are calculated at checkout according to location in Osidge and the surrounding area.

4. Order Amendments & Cancellations

4.1 Amendment Policy:

If you wish to amend your order (e.g., recipient details, message, delivery date), contact us promptly. Amendments can typically be accommodated if received at least 24 hours before the scheduled delivery date, but are not guaranteed. Orders for same-day delivery may not be amended due to time constraints.

4.2 Cancellation by You:

You are entitled to cancel your flower delivery order, subject to the following conditions:

Standard Orders: For orders not yet prepared or dispatched, cancellations will be honoured and a full refund issued.
Same-Day or Next-Day Orders: Cancellations must be requested within 1 hour of placing the order. After this period, flowers may already be prepared or en route; cancellations and refunds may not be possible.

To request a cancellation, please provide your full order details. Refunds will be processed promptly via the original payment method upon successful cancellation approval.

4.3 Cancellation or Amendment by Us:

We reserve the right to cancel any order due to reasons including service unavailability, stock issues, or unforeseen circumstances. If this occurs, we will inform you as soon as possible and issue a full refund.

5. Delivery Terms

5.1 Delivery Areas:

We deliver throughout Osidge and surrounding regions. Coverage for specific postcodes or addresses outside our standard area may be limited and is subject to confirmation at checkout.

5.2 Delivery Times:

We strive to deliver flowers on your requested date. While we make every effort to deliver within chosen timeslots, specific delivery times cannot be guaranteed due to local conditions, weather, or seasonal demand.

5.3 Delivery Instructions:

If the recipient is not available at the delivery address, our driver will attempt to leave the flowers with a neighbour, in a safe place, or will leave a delivery card with details to rearrange the delivery or collection. We are not responsible for loss or damage to items left as per your instructions.

5.4 Delayed Deliveries:

In case of delays due to events outside our control, such as adverse weather or traffic issues, we will keep you informed and rearrange delivery where possible. However, such delays do not entitle you to compensation beyond the delivery charge refund, if not fulfilled.

6. Returns, Refunds & Complaints

6.1 Returns:

Due to the perishable nature of flowers, returns are not generally accepted. If your order arrives damaged or not as described, please notify us within 24 hours of delivery. Provide photographs and detailed information so that we can resolve the matter swiftly.

6.2 Refund Policy:

We endeavour to provide complete customer satisfaction. If you are unsatisfied due to non-delivery, incorrect products, or inferior quality, solutions may include a replacement, partial or full refund, or alternative arrangement at our discretion. Refunds are processed within 5–7 working days via the original payment method.

6.3 Complaints:

Your comments and feedback help us improve. If you wish to raise a complaint, please contact us with comprehensive details. We aim to respond within three business days and resolve issues transparently and fairly.

7. Product Information & Substitutions

7.1 Product Descriptions:

All sizes, colours, and varieties are approximate and subject to availability. We strive for accuracy, but slight variations can occur due to seasonal and supply factors.

7.2 Substitutions:

If an individual flower variety, wrapping, or container becomes unavailable, we may substitute with a similar product of equal or greater value, ensuring the overall style and quality remain uncompromised. We will try to notify you in advance if significant substitutions are necessary.

8. Liability & Disclaimer

8.1 Service Limitations:

Our liability for any claim relating to the goods or services supplied shall be limited to the amount paid by you for those goods or services. We cannot accept liability for consequential losses, indirect damage, or failure to meet any of your delivery requirements not expressly agreed to in writing.

8.2 Force Majeure:

We are not liable for failure to perform our obligations under these Terms where such failure results from events beyond our reasonable control including, but not limited to, natural disasters, strikes, road closures, pandemics, or supply interruptions.

8.3 Personal Data:

We are committed to protecting your privacy and handling your data securely in compliance with UK data protection laws. Please refer to our Privacy Policy for further information.

9. Intellectual Property

All content on our website, including logos, images, text, and designs, is the property of Flower Delivery Osidge or its licensors and is protected under copyright and intellectual property law. No content may be used or reproduced without express, written permission.

10. Governing Law & Jurisdiction

10.1 Governing Law:

These Terms & Conditions, and any contracts formed under them, are governed by and construed in accordance with the laws of England and Wales.

10.2 Jurisdiction:

In the event of any dispute, you agree that the courts of England and Wales will have exclusive jurisdiction unless otherwise required by applicable law.

11. Updates & Amendments to These Terms

We reserve the right to update or amend these Terms & Conditions at any time. Changes will be posted on our website and will become effective immediately for new orders. Please review them regularly to stay informed of updates.

12. General Information

If any provision within these Terms is deemed invalid or unenforceable by a court, the remaining provisions shall remain effective and enforceable. Our failure to exercise or enforce any right or provision does not constitute a waiver of such right or provision.

These Terms & Conditions apply to all online flower delivery orders placed with Flower Delivery Osidge by customers located in Osidge and the surrounding areas.

Thank you for choosing Flower Delivery Osidge, where your floral gifts and arrangements are always delivered with care and integrity.